Privacy Policy

Effective Date: October 29, 2024

Last Updated: October 29, 2024

At Maple Elegance Inc. (“Maple Elegance“, “we“, “us“, or “our“), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website mapleelegance.ca (“Website“) or engage with our services.

1. Acceptance of Privacy Policy

By accessing our Website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

2. Information We Collect

We may collect various types of information, including:

a. Personal Information

Information that identifies you as an individual, such as:

Contact Information: Name, email address, telephone number, mailing address.
Billing Information: Payment card details, billing address, and other financial information necessary to process payments.
Professional Information: Company name, job title, and industry.

b. Non-Personal Information

Information that does not reveal your specific identity, such as:

Usage Data: Browser type, operating system, pages visited, time and date of visit, time spent on pages, and other diagnostic data.
Analytics Data: Collected via tools like Google Analytics 4 (GA4), including user demographics and interests.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies.

3. How We Collect Information

We collect information in several ways:

a. Directly From You

When you fill out forms on our Website.
When you communicate with us via email or other channels.
When you subscribe to newsletters or request information.

b. Automatically

Through cookies and tracking technologies when you interact with our Website.
Via analytics tools like GA4, Google Ads, Facebook Ads, and Microsoft Clarity.

c. From Third Parties

Social media platforms if you interact with us through those services.
Publicly available sources and marketing partners.

4. Use of Your Information

We may use your information for purposes including:

Providing Services: To deliver the services you have requested.
Communication: To send administrative information, updates, security alerts, and support messages.
Marketing: To send promotional materials and newsletters (you may opt out at any time).
Analytics: To monitor and analyze usage and trends to improve user experience.
Legal Obligations: To comply with legal requirements, enforce our terms, and protect our rights.

5. Disclosure of Your Information

We do not sell your personal information. We may disclose your information:

a. To Service Providers

Entities that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

b. For Legal Reasons

To comply with legal obligations, respond to requests from public authorities, or protect our rights.

c. Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no security measures are foolproof, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as:

Access: Request access to the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your personal information.
Opt-Out: Opt out of marketing communications and certain data processing activities.

To exercise your rights, please contact us via our contact form.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to personalize your experience and analyze usage. You can control cookies through your browser settings. For more information, please refer to our Cookie Policy (if available).

10. Third-Party Services

Our Website may include links to third-party websites, plugins, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those of your jurisdiction. We ensure that appropriate safeguards are in place to protect your information.

12. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you are aware that a child has provided us with personal information, please contact us so we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on this page with a new effective date. We encourage you to review this Privacy Policy regularly.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via our contact form.